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Frequently asked questions

Can't find what you are looking for? Call +90 850 840 06 54; Alisa is on the line 24/7.

General

What is NOKTApp?

NOKTApp is a Turkish software ecosystem offering products for restaurants, retail, hotels, residential sites and transfer companies, together with the Alisa AI call center, under one roof.

Which products are available?

NOKTApp POS, Noktappera, NoktApp Hotel, NOKTApp Building, NOKTApp Transfer CRM and the Alisa AI Call Center, plus AI solutions for hospitals, cargo and retail chains, the AI Agent and NOKTApp CRM.

Can products be purchased separately?

Yes. Start with the product you need and add new products and modules later.

Setup and use

What happens if the internet goes down?

POS, Noktappera and NoktApp Hotel run on the business's own computer, so sales and operations continue offline. Data syncs when the connection returns.

Is setup difficult?

No. Desktop products come as a single-file installer with the database and printer agent included. No static IP or network specialist is needed, and our team does the setup.

Are there mobile apps?

Yes. Our products have Android and iOS apps for waiters, owners, residents and staff.

Can I switch from another program?

Yes. Your products, customers and opening balances are imported via Excel or CSV.

AI

Can Alisa take real action?

Yes. She actually performs authorized tasks through your system, such as bookings, appointments, support tickets and updating details.

Which languages are supported?

The phone assistant speaks Turkish, English, Russian, Ukrainian and Finnish, and new languages can be added. The web chatbot works in Turkish, English, Russian and German.

Does Alisa · Hospitals and Clinics give medical advice?

No. It does not diagnose or recommend treatment; it only performs operational tasks such as appointments and registrations.

Security and data

Is my data safe?

With desktop products, data is kept and backed up on your business's computer. With cloud products, each company's data is separated at database level. We do not store card data or marketplace keys.

How are backups done?

Desktop products make a local backup every 15 minutes and a cloud backup every night. You can also take a manual backup at any time.

Pricing and support

How is pricing determined?

By the products and modules chosen, the number of users and branches, and the integration scope. Fill in the demo form for a tailored quote.

How do I get support?

Call +90 850 840 06 54 or write to [email protected]. Built-in help is available on every screen of our products.

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0850 84 00 654

A demo built around your business, in 30 minutes

Whatever your industry, we will show you the right NOKTApp solution live. Fill in the form and we will get back to you the same day.

Demo and quote request

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