Customer service and a staff guide for your store chain.
Alisa resolves customers' order and return questions. And when your store staff get stuck, they call too; Alisa explains the solution step by step according to your company handbook.
- Made in Türkiye
- KVKK compliant
- e-Invoice & e-Archive
- Works offline
- Same-day reply
From order to return, in a single call
Alisa answers the most common customer questions from the live system and completes the action.
- Order status, cancellation and delivery address changes
- Return requests, return status and refund timeline
- Gift vouchers and wallet balance
- Size and stock alternatives, in-store stock
- Delivery problem reports and case creation
A manager beside every store employee
When an employee is stuck on a procedure, they call; Alisa explains the solution step by step based on the company handbook and instructions.
- Answers based on your handbook and instructions
- Step-by-step guidance: returns, till, campaigns, procedures
- Instant support for new staff
- Fewer calls to regional managers
Rules come before the AI
Customer verification
The caller is verified before any account action.
SMS verification code
Phone number changes only after a verification code.
Eligibility checks
Cancellation and return eligibility verified by a separate check before acting.
Escalation
Unresolved issues become cases routed to the right team by rules.
Call notes
A summary and outcome of every call is logged.
System connection
Connects to your e-commerce, order and store systems via API.
Frequently asked questions
Who is this solution for?
Multi-store retail chains, brands that sell online and companies with a busy customer service line.
How does the staff guide learn?
Your company's handbooks, procedures and instructions are loaded into the system. Alisa bases her answers on these sources.
Does it connect to our live systems?
Yes. Order, return and stock data are read via API, and permitted actions are performed through your system.
Can I see a demo?
Yes, we have a ready CRM demo for the retail scenario. Just fill in the demo request form.
A demo built around your business, in 30 minutes
Whatever your industry, we will show you the right NOKTApp solution live. Fill in the form and we will get back to you the same day.
Works well with
Alisa AI Call Center
An AI agent that answers the phone, talks and completes real tasks in your system. Multilingual, 24/7.
Noktappera
Barcode sales, stock, scales and labels; Trendyol, Hepsiburada and delivery channels on one screen.
NOKTApp Cargo
Shipment tracking, delivery issue reports and support tickets; courier and customer management.
3 months free for the first 50 businesses
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